Privacy Policy

Effective Date: January 1, 2025

1. Introduction

At Blossom TMS, we prioritize the privacy, security, and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

By using our website, scheduling appointments, or providing personal information, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

2. Acceptance & Updates to Privacy Policy

Blossom TMS may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements HIPAA, state laws etc
• Industry best practices
• Technology and business operations

We will post updates on our website with a revised “Effective Date” at the top. Continued use of our website and services after policy updates constitutes your acceptance of the revised terms.

3. Information We Collect

We collect different types of information based on your interactions with us.

3.1 Non-Identifiable Information (Automatically Collected)

We automatically collect certain data when you visit our website, including:

• IP address
• Device type (mobile, desktop, etc.)
• Browser type and version
• Pages visited, time spent on pages
• Referring website (if applicable)

This data helps us analyze website traffic, improve services, and enhance user experience. It is collected anonymously and is not linked to identifiable personal data.

3.2 Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to:

• Store user preferences (e.g., language selection, session settings).
• Improve site navigation and functionality.
• Analyze visitor behavior for website improvements.

You may disable cookies through your browser settings, but doing so may limit certain website features.

3.3 Personal Information You Provide

We may collect personally identifiable information (PII) when you:

• Schedule an appointment through our website or phone.
• Contact us via email, phone, or online forms.
• Sign up for newsletters, surveys, or patient portals.
• Participate in clinical assessments or treatment programs.

The types of Personal Information we collect may include:

• Full Name
• Date of Birth
• Email Address
• Phone Number
• Mailing Address
• Medical History & Treatment Information (as required by HIPAA laws)

We do not collect payment information directly. Payments for services are processed through secure third-party payment providers in compliance with financial regulations.

3.4 Health Information (Protected under HIPAA)

As a psychiatric clinic, certain personal data we collect is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Medical history, diagnoses, and treatment plans
• TMS therapy records and session notes
• Prescriptions and medication details
• Insurance and billing details

Your PHI is subject to additional security and confidentiality protections, outlined further in our HIPAA Notice of Privacy Practices (available at our clinic or upon request).

4. How We Use Your Information

We use your personal and health information for:

• Medical & Administrative Purposes
  • Scheduling appointments
  • Providing psychiatric & TMS therapy services
  • Processing insurance claims & billing
• Communication & Customer Support
  • Responding to inquiries
  • Sending appointment confirmations and reminders
  • Providing updates on clinic policies and new services
• Compliance & Legal Obligations
  • Meeting HIPAA & state privacy regulations
  • Preventing fraud or unauthorized access
  • Responding to legal requests when required by law

We do not use or share your personal information for advertising or marketing without your explicit consent.

5. Disclosure of Your Personal Information

We do not sell, rent, or trade personal information. However, we may share data in specific situations:

5.1 With Service Providers (as required for medical services)

We may share necessary patient data with:

• Affiliated healthcare providers for coordinated care
• Insurance companies for billing and claims processing
• Third-party payment processors for secure transactions

All third-party providers must comply with HIPAA and privacy laws.

5.2 Business Transfers

If Blossom TMS is sold, merged, or acquired, your personal information may be transferred to the acquiring entity under similar privacy and security protections.

5.3 Legal Requirements

We may disclose personal information when required by law, including:

• Court orders or subpoenas
• Regulatory audits or investigations
• To prevent harm or medical emergencies

We will only disclose the minimum necessary information as required by legal obligations.

6. Data Security & HIPAA Compliance

Blossom TMS implements industry-standard security measures to protect personal data from unauthorized access, loss, or breaches. Our security measures include:

• Encryption of sensitive data during transmission.
• Secure access controls for authorized personnel only.
• HIPAA-compliant electronic medical records (EMR) systems.

While we strive to protect your data, no system is 100% secure, and we encourage patients to take precautions when sharing personal information online.

7. Third-Party Websites & External Links

Our website may contain links to third-party health resources or external platforms. We do not control or assume responsibility for their privacy practices. Please review third-party privacy policies before providing personal data.

8. Patient Rights Under HIPAA

Under HIPAA, you have the right to:

• Access your medical records and request copies.
• Correct inaccuracies in your personal information.
• Request limitations on data sharing (where applicable).
• Receive an accounting of disclosures made about your PHI.
• File a complaint if you believe your privacy rights have been violated.

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

• Our services are intended for adults (18+).
• We do not knowingly collect data from minors without parental or guardian consent.
• If a child’s personal information has been collected in error, we will delete it promptly upon request.

10. Opt-Out Options

Patients may opt out of:

• Marketing emails or promotional messages (unsubscribe via email).
• Text message notifications by replying “STOP” to (509) 694-3175.
• Non-essential data collection through browser settings.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📞 Phone: (509) 694-3175
📧 Email: ptcare@blossombhealth.com
📍 Address: 930 N. Mullan Rd Ste 1, Spokane, WA 99206